{"article":{"id":360032845651,"url":"https://forhims.zendesk.com/api/v2/help_center/en-us/articles/360032845651.json","html_url":"https://support.hims.com/hc/en-us/articles/360032845651-How-does-shipping-work","author_id":17835483516699,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-3062,"vote_count":8182,"section_id":360006114632,"created_at":"2019-08-22T22:36:03Z","updated_at":"2026-08-22T08:55:40Z","name":"How does shipping work?","title":"How does shipping work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-22T23:35:52Z","user_segment_id":null,"permission_group_id":23063,"content_tag_ids":[],"label_names":["shipping","shipping time","orders___shipping__where_s_my_order_"],"body":"<h3 id=\"01GEQTCYX58NM44JVKFF7E0PR5\"><span style=\"font-weight: 400;\">How fast is shipping?</span></h3><ul>\n<li data-list-item-id=\"ef927d10b1053d5cab968d1d9377853eb\">Delivery times may vary based on the shipping carrier and your location. Upon the shipment of your order, you will be sent an email containing a link to track your package. Tracking can also be viewed at anytime by<span style=\"font-weight: 400;\"> logging into your account and reviewing \"<strong>Orders</strong>\" or <strong>\"Order History\"</strong> on the account menu.</span>\n</li>\n<li data-list-item-id=\"eef8cdf794b214a4409c32bbc07b306c9\">\n<span style=\"font-weight: 400;\">Not sure how to log in? See our article </span><a href=\"https://support.forhims.com/hc/en-us/articles/360001449343-how-do-i-log-into-my-account-\"><span style=\"font-weight: 400;\"><strong><span class=\"wysiwyg-underline\">How do I log into my account?</span></strong></span></a>\n</li>\n</ul><h3 id=\"01HP4T80Q4SW902MEZ62VFWTWP\"><span style=\"font-weight: 400;\">Do you offer expedited or overnight shipping?</span></h3><ul><li data-list-item-id=\"ed245fc21e216bc67fb4333ff30949c02\">We do not offer expedited or overnight shipping at this time.<span style=\"font-weight: 400;\"></span>\n</li></ul><h3 id=\"01GEZC04Y9E4WHQ8C25718K91Z\"><span style=\"font-weight: 400;\">How much does shipping cost?</span></h3><ul><li data-list-item-id=\"eaf1e0bf274c6151f39e7f2e1efc5d55f\">\n<span style=\"font-weight: 400; white-space: pre;\" data-slate-fragment=\"JTVCJTdCJTIydHlwZSUyMiUzQSUyMnAlMjIlMkMlMjJjaGlsZHJlbiUyMiUzQSU1QiU3QiUyMnRleHQlMjIlM0ElMjJXZSUyMGhhdmUlMjBhJTIwc3RhbmRhcmQlMjBmZWUlMjBvZiUyMCUyNDUlMjBmb3IlMjBzaGlwcGluZy4lMjIlN0QlNUQlN0QlNUQ=\">We have a standard fee of $5 for shipping.</span><span style=\"font-weight: 400;\"> </span>\n</li></ul><h3 id=\"01GEQTCYX5A4WQ2R4TD7EBA0RP\"><span style=\"font-weight: 400;\">What shipping carrier do you use?</span></h3><ul>\n<li data-list-item-id=\"e79bfbd72ac84e22b1fd653b646cc78fe\"><span style=\"font-weight: 400;\">Hims &amp; Hers products are shipped via DHL SmartMail, FedEx SmartPost, UPS, or USPS, depending on the product you ordered.</span></li>\n<li data-list-item-id=\"e89dca241bbd6c3f3134affc5f0bfcd68\">What is DHL SmartMail and FedEx SmartPost?<ul><li data-list-item-id=\"ed77c68c81dad590afd0337b7e887ac5d\">DHL and FedEx will deliver the packages to the post office that is nearest to the final destination.  USPS then takes over the delivery process and ensures that the package reaches its final destination.</li></ul>\n</li>\n</ul><h3 id=\"01GEQTCYX5H9J6NGFJZ6DZC5XN\"><span style=\"font-weight: 400;\">Can you ship to a P.O. box?</span></h3><ul>\n<li data-list-item-id=\"efea8417c4ed40ca8ae66dc27ae89eac2\">\n<span style=\"font-weight: 400;\">Yes, the majority of our products can be shipped to a P.O. box via USPS. </span><span style=\"font-weight: 400;\"></span>\n</li>\n<li data-list-item-id=\"e6c813a81bd2fd02015e659b14cc5ed6d\">Due to temperature restrictions, our injectable GLP-1 Weight Loss medications cannot be shipped to PO Boxes or General Delivery addresses.</li>\n</ul><p> </p><p><strong>If you have any additional questions, please don't hesitate to let us know! We're here for you.</strong></p><p><strong>Current and former subscribers: </strong>Log into your account and send us a message through the <a href=\"https://support.hims.com/hc/en-us/articles/360027016012\"><span class=\"wysiwyg-underline\">secure messaging portal</span></a>.  </p><p><strong>Not subscribed to a Hims or Hers plan but have a question: </strong>Click the \"Contact us\" button at the top right, and submit a question.<br> </p>","user_segment_ids":[]}}