how and when can i contact support?

Live Chat

Hours: 7 days a week, from 5AM to 8PM Pacific Time.

To get started, click the 'Help' button at the bottom left of your screen. On mobile, this may appear as a small button with a speech-bubble icon.

Social

Twitter:

Hims: @askforhims
Hers: @askforhers

Facebook: 

Hims: facebook.com/wearehims
Hers: facebook.com/wearehers

Instagram:

Hims: @hims
Hers: @hers

You can shoot us a private message on any of these platforms. If you have questions about an existing account or subscription, please include your order number in the private message if you have questions about an existing account or subscription.

Important: social media platforms are not secure means of communication. For your privacy, if you need to message us about anything that requires personally identifying or confidential information, please reach out to us via our secure chat. By communicating with us via Instagram, Twitter, or Facebook, you are assuming the risk that your communications may not be secure.