what happens if my payment is declined?

If your payment is declined, we'll send you an email notification with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after 24 hours. If you don't update your information within a certain timeframe, your next order will not be able to process in time and will continue to stay paused until your payment is updated.

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

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