Troubleshooting connectivity issues for a Telehealth appointment

Before joining your Telehealth appointment, make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your visit. In order to connect to your visit while using a mobile device, please use the Hims & Hers app, Safari on iPhone, or Chrome on Android.

If you do experience technical issues, here are some troubleshooting tips:

  • Your camera and/or microphone settings should be enabled during this visit. You may need to check your phone and browser settings. If you are experiencing any trouble connecting to your appointment on a desktop or laptop, we suggest trying a different browser or device.
  • If you are unable to access your appointment through the mobile app, please try to use a web browser instead. If using an iPhone - Safari browser. If using an Android - Google Chrome browser. 
  • If there is difficulty trying to access through a web browser, switching into private/incognito mode may help.
  • If you are still experiencing technical issues, you may need to reschedule your appointment.

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

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