Why hasn't my order processed yet?

For prescription orders, if it has been over 24 hrs since completing your medical assessment, please be sure to check for any outstanding requests from the provider in these two places:

  • The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message.
  • Any "Action Items" on your account: log into your account > click "Account," and check the account options at the very top of the page for a heading called "Action Items" to view any instructions that may be waiting for you there.
    • You may have action items if you accidentally closed your browser before finishing your medical assessment or if you need to upload another photo.
    • To learn more about an Action Item, check out this article "What is the Action Item in my account?"

If you're looking for the process date of your next refill, you can find it on the Subscriptions page of your Hims or Hers account. Clicking on the below links will take you directly to the Subscriptions page:

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

Was this article helpful?
35 out of 166 found this helpful
Have more questions? Submit a request



Article is closed for comments.