Why is my order being returned to sender?

If your package is on its way back to the sender, it may be that the carrier was not able to deliver to the address we have on file. Please double check your shipping address on your Hims or Hers account. If you have multiple subscriptions, please check the address on each subscription.

For more information, see: "how do i update my shipping information?"

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

Was this article helpful?
32 out of 142 found this helpful
Have more questions? Submit a request



Article is closed for comments.