Can I adjust my weight loss medications?

If you're feeling like your weight loss medications aren't giving you the results you had hoped for, we understand how frustrating that can be. Customers now have the power to request a medication adjustment directly from your account. Upon submitting it will be sent over for your provider to review and see what options are right for you.

 

App

  1. Access the Hims or Hers app on your mobile device.
  2. If prompted log in to your account. 
  3. Locate the "My Subscriptions" section on the home page.  
  4. Tap on the weight loss subscription that you would like to request an adjustment on. 
  5. Select "Manage Adjust Rx".
  6. From here you will be able to share information on the need to adjust your medication.
  7. Upon submitting, your request it will be shared with your provider for review.

Web

  1. Navigate to the Hims or Hers website.
  2. If prompted log in to your account. 
  3. Navigate to the "Subscriptions" tab along the top menu.
  4. Select "Manage" on the subscription you would like to request an adjustment on.
  5. Select "Manage Adjust Rx".
  6. From here you will be able to share information on the need to adjust your medication.
  7. Upon submitting, your request it will be shared with your provider for review.

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

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