Receiving your treatment.
How does shipping work?
How fast is shipping? Delivery times may vary based on the shipping carrier and your location. Upon the shipment of your order, you will be sent an email containing a link to track your package. Tracking can also be viewed at anytime by logging into your account and reviewing "Orders" or "Order History" on the account menu. Not sure how to lo... continue reading
Is your packaging discreet?
Indeed, our packaging is discreet. The majority of Hims & Hers products are shipped in a brown corrugated box adorned with the letter "h" on one side. It is important to note, however, that the form of packaging you receive is contingent upon its availability. In the event that the brown corrugated box is not accessible, we will utilize a padde... continue reading
When is my next delivery?
How To: Navigate to your account and log in. Not sure how to do this? Take a look at the following article: How do I log into my account? Select the "Account" button at the top right corner of the page. Select "Subscriptions". Scroll to the subscription that you are inquiring about. Look for "Next Shipment" or "Next Order Date". This w... continue reading
Where is my order?
Order Processing Processing times may vary depending on the type of service or product that was purchased. Be assured that our highest priority is to fulfill your order within a reasonable timeframe. Tracking Information Once your order has been processed by the pharmacy you will be sent an email containing a link to track your package. T... continue reading
Why has my order not processed yet?
For prescription orders, please be sure to check for any outstanding requests from the provider in the following places: The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message. Not sure how to review me... continue reading
How do I update my address?
App Access the Hims or Hers app on your mobile device. If prompted, log in to your account. Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on the home page. Select "Manage" on the subscription you would like to make changes to. Scroll down to Manage Subs... continue reading