Prescriptions

  • My treatment is not working, what should I do?

    We understand how disappointing it must be that your treatment is not providing the results you had anticipated. Please know that we sincerely care about your well-being and are here to support you. In order to find the most beneficial solution for your situation, we kindly recommend reaching out to your medical provider. They possess the expert... continue reading

  • Do I need a prescription?

    Prescription Products Certain products available through Hims & Hers can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.  We make this process simple and convenient. Through Hims & Hers, you can access a network of medical prov... continue reading

  • Where can I find more information about my medication?

    Once a medication has been prescribed by a medical provider, you will receive in-depth information related to your treatment plan. This treatment plan will provide an overview of the medication, including a variety of details to help guide you through all aspects of your medication.  In addition to receiving a direct link from your provider, you... continue reading

  • How do I request a refill for my prescription?

    App Access the Hims or Hers app on your mobile device. If prompted log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select "Manage" on the subscription you would like to make changes to.  From here you will see when... continue reading

  • How do I renew my prescription?

    If you have received an email with a link for your follow-up visit... Click the link in your email to complete the renewal process. Keep in mind that a follow-up visit is a good time to request any adjustments to your prescription that you would like, such as the dosage or quantity of medication received. Once completed, a health care provider ... continue reading

  • Can I change the dosage on my medication?

    You have the option to request a change in the dosage of your medication, but know that this is only applicable to certain treatments.  Additionally, any potential adjustment to your prescription will be at the discretion of your medical provider, who will consider your health information before making a decision. To make this request, please le... continue reading

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Telehealth

  • What is the "Action Item" in my account?

    An "Action Item" is a task that needs to be completed in order to proceed with any pending medications or prescriptions that you have previously tried or are currently trying to receive. How to check for an action item:  Log into your account.  Not sure how to log in? Take a look at this article: How do I log into my account?  Upon logging i... continue reading

  • What does "Outstanding Medical Visit" mean?

    If you see "Outstanding Medical Visit" on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we will send... continue reading

  • How do I cancel or reschedule my Telehealth appointment? 

    Web Log in to your Hims or Hers account.  Not sure how to do this? Take a look at this article: How do I log into my account? Locate the "Appointments" section located along the top menu. All scheduled appointments for each treatment will be in view. Scroll to the treatment appointment that you would like to make changes to.    Options t... continue reading

  • Preparing for your Telehealth appointment

    Getting started Before you start your visit, please keep your surroundings in mind - your doctor may ask you to reschedule if you are in a distracting or unsafe environment.  Check your connection Make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your visit. We recommend using our app if you ... continue reading

  • How do I join my Telehealth appointment?

    Upon scheduling your appointment, you will be provided with a link via email that will enable you to access your appointment at the designated time. Additionally, an email notification will be sent to you one hour prior to your appointment, followed by another notification five minutes before, containing detailed instructions on how to access yo... continue reading

  • What if I am late for my Telehealth appointment?

    Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. How do I cancel or reschedule my Telehealth appointment?  Please note, your healthcare provider may be finishing up another visit when yo... continue reading

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Physician Information

  • Are your clinicians licensed?

    Yes, all of our healthcare providers possess valid licenses to practice medicine within the United States and have obtained board certification in various specialized fields including Family Medicine, Internal Medicine, Psychiatry, and more. To access a comprehensive roster of our esteemed providers, please refer to the following: Provider Cre... continue reading

  • Provider credentials (A-I)

    Last Updated: January 26, 2024   Provider Name Provider Type License State License Number NPI Specialty Aakanksha Surti NP Alabama 1-188936 1699318568 NP-Family Aakanksha Surti NP Arkansas 217179 1699318568 NP-Family Aakanksha Surti NP Arizona 266134 1699318568 NP-Family Aakanksha Surti NP Florida TPAN560 1699318568 NP-Family ... continue reading

  • Provider credentials (J-M)

    Last Updated: January 26, 2024 Provider Name Provider Type License State License Number NPI Specialty Jacqueline Cheng MD Colorado cdr.0003036 1952711772 Family Medicine Jacqueline Cheng MD Wyoming 15961c 1952711772 Family Medicine Jacqueline Cheng MD Wisconsin 3299-320 1952711772 Family Medicine Jacqueline Cheng M... continue reading

  • Provider credentials (N-Z)

    Last Updated: January 26, 2024   Provider Name Provider Type License State License Number NPI Specialty Nahida Khan MD Wyoming 10759A 1154585271 Internal Medicine, Geriatrics Nahida Khan MD Virginia 101276742 1154585271 Internal Medicine, Geriatrics Nahida Khan MD Alaska 175840 1154585271 Internal Medicine, Geriatrics Nahida K... continue reading

  • Medical complaint information

      CALIFORNIA NOTICE TO CONSUMERSMedical doctors are licensed and regulated by the Medical Board of California(800) 633-2322www.mbc.ca.gov Complaints may be filed online at http://www.mbc.ca.gov/Breeze/Complaints.aspx or submitted in hard copy form.  A Consumer Complaint Form, including instructions for completing it may be found at http://www.mb... continue reading