how it works 💭
how does this work?
First, you will complete an online intake form to gather info for your healthcare provider about your symptoms and medical history. We will then match you with a licensed provider who will review the information you provide and evaluate your treatment options. Your provider might follow up with questions which you can respond to using our secure... continue reading
do i need a prescription?
Prescription Products Certain products available through Hims & Hers can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform. We make this process simple and convenient. Through Hims & Hers, you can access a network of medical prov... continue reading
preparing for your telehealth appointment
Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. All the necessary ques... continue reading
can i cancel or reschedule my telehealth appointment?
Log in to your Hims or Hers account Click the three lines on the upper right side of your screen. For Hers accounts it will be "ACCOUNT" in the upper right. Click "Appointments" in the menu bar and you will be able to view your scheduled appointments. For all of your treatment plans, you will be presented the options to "Cancel" or "Resched... continue reading
what if i’m late for my telehealth appointment?
Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. Please note, your healthcare provider may be finishing up another visit when you connect so make sure to stay on the call for a few minutes... continue reading
how do i join my telehealth appointment?
Once you schedule your appointment you’ll receive a link via email where you can access your appointment at the scheduled time. For phone call appointments, the pin needed to access your appointment will be in this email. You’ll be able to navigate to your appointment at either www.hims.com/appointment or www.forhers.com/appointment at the sched... continue reading
how can i message my healthcare provider?
Direct link to your Messages: Hims / Hers If you need to review your provider's messages or ask any questions related to your treatment, you can do so by visiting the secure messaging portal in your Hims or Hers account. Log in to your Hims or Hers account Click the three lines on the upper right side of your screen. For Hers accounts it will... continue reading
what does "outstanding medical visit" mean?
If you see 'outstanding medical visit' on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we'll send o... continue reading
I am having trouble connecting with my provider
Before joining your telehealth appointment, make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your call. In order to connect to your call while using a mobile device, please use the Hims & Hers app, Safari on iPhone, or Chrome on Android. If you do experience technical issues, here are some t... continue reading