the other stuff 💪

i'm a healthcare provider. how can i work on the hims & hers platform?
Are you a medical provider who shares our mission to provide access to quality, affordable healthcare? If so, please see more about provider roles and open positions here. continue reading

how and when can i contact support?
Live Chat Hours: 7 days a week, from 5AM to 8PM Pacific Time. To get started, click the 'Help' button at the bottom left of your screen. On mobile, this may appear as a small button with a speech-bubble icon. continue reading

are my photos and data secure and encrypted?
We take your privacy very seriously. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. Please see our Privacy Policy and our Medical Partner's Privacy Policy for additional information. If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Cli... continue reading
Privacy
We take your privacy very seriously. To learn more about how we collect, use and share your personal information, please make a privacy request in our Privacy Center by following the link below. https://privacy.hims.com/policies If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Click the "C... continue reading

where is hims & hers available?
Hims & Hers is available in all 50 US states!* *Please note that certain treatments are available in select states only and that our platform is not available in Puerto Rico at this time. For information on Hims UK, click here. If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Click the "Ch... continue reading
do you test on animals?
We believe in acting responsibly and making a positive impact on the world around us. That's why we're proud to say that all of our non-prescription products are certified by PETA and leaping bunny cruelty-free. We understand the importance of protecting animals and are committed to ensuring that our products are not tested on them– we do not co... continue reading

how do i use my new airless pump bottle?
how do i prime my airless pump bottle? When you first receive your airless pump bottle, pump the top a few times and your product should start dispensing normally. Since our bottles do not contain a straw it's important to note that a few empty pumps at the beginning is completely normal - some bottles may take up to 10-30 pumps if they have bee... continue reading
Why do my birth control pills look different?
Pharmacies get pills from different suppliers. To try to ensure that you get your prescription in a timely manner, a pharmacy will usually go with the supplier that has product in stock at the time it is needed. Depending on the supplier of your birth control, pills may come in a different color, shape, or markings. So even though they may look... continue reading