• How does shipping work?

    How fast is shipping? Delivery times may vary based on the shipping carrier and your location. Upon the shipment of your order, you will be sent an email containing a link to track your package. Tracking can also be viewed at anytime by logging into your account and reviewing "Orders" or "Order History" on the account menu. Not sure how to lo... continue reading

  • Is your packaging discreet?

    Indeed, our packaging is discreet. The majority of Hims & Hers products are shipped in a brown corrugated box adorned with the letter "h" on one side. It is important to note, however, that the form of packaging you receive is contingent upon its availability. In the event that the brown corrugated box is not accessible, we will utilize a padde... continue reading

  • When is my next delivery?

    How To:  Navigate to your account and log in.   Not sure how to do this? Take a look at the following article: How do I log into my account? Select the "Account" button at the top right corner of the page. Select "Subscriptions". Scroll to the subscription that you are inquiring about.   Look for "Next Shipment" or "Next Order Date". This w... continue reading

  • Where is my order?

    Order Processing Processing times may vary depending on the type of service or product that was purchased. Be assured that our highest priority is to fulfill your order within a reasonable timeframe. Tracking Information Once your order has been processed by the pharmacy you will be sent an email containing a link to track your package. T... continue reading

  • Why has my order not processed yet?

    For prescription orders, please be sure to check for any outstanding requests from the provider in the following places: The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message. Not sure how to review me... continue reading

  • How do I update my address?

    App Access the Hims or Hers app on your mobile device. If prompted, log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select "Manage" on the subscription you would like to make changes to.  Scroll down to Manage Subs... continue reading

  • What is your return policy?

    We truly understand that there may be occasions where you might not feel entirely satisfied with your purchase, and our utmost concern is your overall experience. Unfortunately, we are unable to accommodate returns given the nature of our products. Nonetheless, we encourage you to get in touch with us if you are dissatisfied with the product or ... continue reading

  • Why is my order being returned to sender?

    If your package is on its way back to the sender, it may be that the carrier was not able to deliver to the address we have on file. Please double check your shipping address on your Hims or Hers account. If you have multiple subscriptions, please check the address on each subscription. For more information, see: How do I update my address?   If... continue reading