• How do I update my payment information?

    App Access the Hims or Hers app on your mobile device. Log into your account. How do I log into my account? Locate the account icon in the top right corner.  Scroll down until you see "Payment Method". You will see a brief overview of the current card information.  Tap to make changes. Enter the payment details and tap "Save Payment Metho... continue reading

  • What payment methods are accepted?

    Our processor, Stripe, Inc., accepts all major credit and debit cards. This includes Visa, Mastercard, American Express, Discover, JCB, and Diners Club.   If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Click the "Chat" bubble at the bottom left.Hours: 7 days a week, 5AM to 8PM Pacific Time continue reading

  • When will I be charged?

    To determine when a subscription will be charged navigate to your account by one of the following: App Access the Hims or Hers app on your mobile device. If prompted, log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Navigate to the "My Subscriptions" section on the home sc... continue reading

  • What happens if my payment is declined?

    If your payment is declined, we will send you an email notification with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after 24 hours. If you do not update your information within a certain timeframe, your next order will not be able to process in time and will... continue reading

  • What is your refund policy?

    You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. If your order has already been processed, you can review o... continue reading