my telehealth appointment
preparing for your telehealth appointment
can i cancel or reschedule my telehealth appointment?
Log in to your Hims or Hers account Click the three lines on the upper right side of your screen. For Hers accounts it will be "ACCOUNT" in the upper right. Click "Appointments" in the menu bar and you will be able to view your scheduled appointments. For all of your treatment plans, you will be presented the options to "Cancel" or "Resched... continue reading
what if i’m late for my telehealth appointment?
Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. Please note, your healthcare provider may be finishing up another visit when you connect so make sure to stay on the call for a few minutes... continue reading
how do i join my telehealth appointment?
Once you schedule your appointment you’ll receive a link via email where you can access your appointment at the scheduled time. For phone call appointments, the pin needed to access your appointment will be in this email. You’ll be able to navigate to your appointment at either www.hims.com/appointment or www.forhers.com/appointment at the sched... continue reading
how can i message my healthcare provider?
Direct link to your Messages: Hims / Hers If you need to review your provider's messages or ask any questions related to your treatment, you can do so by visiting the secure messaging portal in your Hims or Hers account. Log in to your Hims or Hers account Click the three lines on the upper right side of your screen. For Hers accounts it will... continue reading
what does "outstanding medical visit" mean?
If you see 'outstanding medical visit' on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we'll send o... continue reading