frequently asked questions

• how do i snooze or cancel my next order?

  how do i snooze or change the date of my next order? Not quite ready for your next shipment? Or do you need your order to ship out a bit early this month? We're happy to offer three options. Please note that some of these options may not always be visible on mobile or in smaller windows: Open up the Hims or Hers website and log into your ac... continue reading

• How do I add or remove items on my subscription?

  How can I view my subscriptions? Head over to: Hims / Hers and log in to get started. These links should take you directly to the Subscriptions page on your account. If you are not already signed in, you will need to do so before following the links. Open up the Hims or Hers website and log into your account. Not sure how to log in? Take a loo... continue reading

• how do i log into my account?

  Navigating the Website Open your browser on your desktop or mobile device. Go to Hims or Hers. Click on the "Account" button in the top right corner. Signing In You should see a message welcoming you back. Enter the correct details in the "Email Address" and "Password" fields.•Don't remember your password? Simply click on "Forgot  Your Pass... continue reading

• is your packaging discreet?

  In short, yes! Most Hims & Hers products ship in a brown corrugated box with the letter "h" on one side. Please note, however, that the type of packaging you receive is subject to availability. If the brown corrugated box is unavailable, we will use a padded mailer envelope in brown (paper) or white. Since Hims & Hers has many different offering... continue reading

• what is your refund policy?

  You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. Please see the article "how do i snooze or cancel my next ... continue reading

• how does shipping work?

  How fast is shipping? Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and your location. We are, however, experiencing some longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers. When your order s... continue reading

• where's my order?

  Tracking Information Once an order ships, you should receive tracking information in your email inbox. As soon as we get more details from the carrier, you'll see the tracking history updated on that page. You can also find this by logging into your account and clicking "Orders" on the account menu.  Once the pharmacy finishes processing your or... continue reading

• how and when can i contact support?

  Live Chat Hours: 7 days a week, from 5AM to 8PM Pacific Time. To get started, click the 'Help' button at the bottom left of your screen. On mobile, this may appear as a small button with a speech-bubble icon. Social Twitter: Hims: @askforhimsHers: @askforhers Facebook:  Hims: facebook.com/wearehimsHers: facebook.com/wearehers Instagram: Hims:... continue reading

• are my photos and data secure and encrypted?

  We take your privacy very seriously. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. Please see our Privacy Policy and our Medical Partner's Privacy Policy for additional information.  If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Cli... continue reading