Medical Care

Prescription Products Certain products available through Hims & Hers can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.  We make this process simple and convenient. Through Hims & Hers, you can access a network of medical prov... continue reading

Once a medication has been prescribed by a medical provider, you will receive in-depth information related to your treatment plan. This treatment plan will provide an overview of the medication, including a variety of details to help guide you through all aspects of your medication.  In addition to receiving a direct link from your provider, you... continue reading

We understand how disappointing it must be that your treatment is not providing the results you had anticipated. Please know that we sincerely care about your well-being and are here to support you. In order to find the most beneficial solution for your situation, we kindly recommend reaching out to your medical provider. They possess the expert... continue reading

Serious Side Effects If you find yourself in a potentially life-threatening situation, such as contemplating suicide, it is crucial to seek immediate help. You can contact emergency services by calling 911 or the Suicide and Crisis Lifeline at 988. Please note that Telehealth may not always be an appropriate method of care in certain situations... continue reading

App Access the Hims or Hers app on your mobile device. If prompted log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select "Manage" on the subscription you would like to make changes to.  From here you will see when... continue reading

If you have received an email with a link for your follow-up visit... Click the link in your email to complete the renewal process. Keep in mind that a follow-up visit is a good time to request any adjustments to your prescription that you would like, such as the dosage or quantity of medication received. Once completed, a healthcare provider w... continue reading

An "Action Item" is a task that needs to be completed in order to proceed with any pending medications or prescriptions that you have previously tried or are currently trying to receive. How to check for an action item:  Log into your account.  Not sure how to log in? Take a look at this article: How do I log into my account?  Upon logging i... continue reading

If you see "Outstanding Medical Visit" on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we will send... continue reading

Web Log in to your Hims or Hers account.  Not sure how to do this? Take a look at this article: How do I log into my account? Locate the "Appointments" section located along the top menu. All scheduled appointments for each treatment will be in view. Scroll to the treatment appointment that you would like to make changes to.    Options t... continue reading

Getting started Before you start your visit, please keep your surroundings in mind - your doctor may ask you to reschedule if you are in a distracting or unsafe environment.  Check your connection Make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your visit. We recommend using our app if you ... continue reading

Upon scheduling your appointment, you will be provided with a link via email that will enable you to access your appointment at the designated time. Additionally, an email notification will be sent to you one hour prior to your appointment, followed by another notification five minutes before, containing detailed instructions on how to access yo... continue reading

Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. How do I cancel or reschedule my Telehealth appointment?  Please note, your healthcare provider may be finishing up another visit when yo... continue reading

Yes, all of our healthcare providers possess valid licenses to practice medicine within the United States and have obtained board certification in various specialized fields including Family Medicine, Internal Medicine, Psychiatry, and more. To access a comprehensive roster of our esteemed providers, please refer to the following: Provider Cre... continue reading

Provider Name Provider Type License State License Number NPI Specialty Aaron High MD Alabama MD.47702 1609154772 Emergency Medicine Aaron High MD Florida ME 165887 1609154772 Emergency Medicine Aaron High MD Missouri 2023044668 1609154772 Emergency Medicine Aaron High MD Ohio 35.149571 1609154772 Emergency Medicine Aaron High MD Sou... continue reading

Provider Name Provider Type License State License Number NPI Specialty Jaclyn Harris DO Arizona 10864 1073047601 Internal Medicine Jaclyn Harris DO Texas S1408 1073047601 Internal Medicine Jacob Moore MD Alaska 222594 1154617058 Emergency Medicine Jacob Moore MD Arkansas E-17971 1154617058 Emergency Medicine Jacob Moore MD Californi... continue reading

Provider Name Provider Type License State License Number NPI Specialty Nadege Nnamani NP Iowa G181298 1770040487 NP-Family Nadege Nnamani NP Kansas 5300ad 8363000ad 111 1770040487 NP-Family Nadege Nnamani NP Minnesota 10405 1770040487 NP-Family Nadege Nnamani NP New Mexico 73266 1770040487 NP-Family Nahida Khan MD Alabama MD.42630 1... continue reading

Certain states have requested that further information regarding contact procedures be shared. It is important to note that not all states are included in this request, as requirements may vary from one state to another.   California NOTICE TO CONSUMERS Medical doctors are licensed and regulated by the Medical Board of California. (800) 633-2322... continue reading