Medical Care

Prescription Products Certain products available through Hims & Hers can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.  We make this process simple and convenient. Through Hims & Hers, you can access a network of medical prov... continue reading

Once a medication has been prescribed by a medical provider, you will receive in-depth information related to your treatment plan. This treatment plan will provide an overview of the medication, including a variety of details to help guide you through all aspects of your medication.  In addition to receiving a direct link from your provider, you... continue reading

We understand how disappointing it must be that your treatment is not providing the results you had anticipated. Please know that we sincerely care about your well-being and are here to support you. In order to find the most beneficial solution for your situation, we kindly recommend reaching out to your medical provider. They possess the expert... continue reading

If you're feeling like your weight loss or sexual health medications aren't giving you the results you had hoped for, we understand how frustrating that can be. Customers now have the power to request a medication adjustment directly from your account. Upon submitting it will be sent over for your provider to review and see what options are rig... continue reading

Serious Side Effects If you find yourself in a potentially life-threatening situation, such as contemplating suicide, it is crucial to seek immediate help. You can contact emergency services by calling 911 or the Suicide and Crisis Lifeline at 988. Please note that Telehealth may not always be an appropriate method of care in certain situations... continue reading

App Access the Hims or Hers app on your mobile device. If prompted log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select "Manage" on the subscription you would like to make changes to.  From here you will see when... continue reading

After you purchase a lab plan, you can schedule your blood draw through the Hims & Hers app or website.  Access the Hims or Hers platform on your device. Log into your account.Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "Labs section". Click “Book my appointment". You’ll be able to choose a Que... continue reading

No walk-ins, unfortunately, for our Comprehensive Labs service. You will need to book an appointment through your Hims or Hers account. When you schedule, the lab order is sent electronically to Quest Diagnostics, so they know exactly what tests to run. If you show up without an appointment, Quest won’t have your info and won’t be able to draw y... continue reading

If you need to make same-day changes, our system locks the appointment window. When you're within 8 hours of your appointment, the app won’t let you reschedule or cancel. This is because Quest gets everything ready for your visit ahead of time. If something urgent comes up and you can’t make it, you’ll simply be marked as a no-show, but don’t wo... continue reading

If you happen to miss your appointment or simply forget, don’t stress! You can easily reschedule a new one. Just open the app and pick a new time slot for your lab test. Missing an appointment won’t affect your lab plan usage at all—your lab order stays open until your blood draw is done. There’s no fee or penalty for a no-show. That said, if po... continue reading

New York, New Jersey, and Rhode IslandIn a few states, regulations require the lab to bill the patient directly for their portion of the service.  This is due to state laws that prevent us from bundling the fees. We’ll provide you with a breakdown of these costs and what they cover. If you’re in New York, New Jersey, or Rhode Island, when you go... continue reading

Currently, we are unable to accept insurance due to specific requirements that must be met for reimbursement. However, we are delighted to offer our products at a substantially reduced cost, with discounts ranging from 50% to 80% off retail prices. This pricing structure allows our products to remain affordable and easily accessible to consumers... continue reading

An "Action Item" is a task that needs to be completed in order to proceed with any pending medications or prescriptions that you have previously tried or are currently trying to receive. How to check for an action item:  Log into your account.  Not sure how to log in? Take a look at this article: How do I log into my account?  Upon logging i... continue reading

If you see "Outstanding Medical Visit" on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we will send... continue reading

Web Log in to your Hims or Hers account.  Not sure how to do this? Take a look at this article: How do I log into my account? Locate the "Appointments" section located along the top menu. All scheduled appointments for each treatment will be in view. Scroll to the treatment appointment that you would like to make changes to.    Options t... continue reading

Getting started Before you start your visit, please keep your surroundings in mind - your doctor may ask you to reschedule if you are in a distracting or unsafe environment.  Check your connection Make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your visit. We recommend using our app if you ... continue reading

Upon scheduling your appointment, you will be provided with a link via email that will enable you to access your appointment at the designated time. Additionally, an email notification will be sent to you one hour prior to your appointment, followed by another notification five minutes before, containing detailed instructions on how to access yo... continue reading

Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. How do I cancel or reschedule my Telehealth appointment?  Please note, your healthcare provider may be finishing up another visit when yo... continue reading

Yes, all of our healthcare providers possess valid licenses to practice medicine within the United States and have obtained board certification in various specialized fields including Family Medicine, Internal Medicine, Psychiatry, and more. To access a comprehensive roster of our esteemed providers, please refer to the following: Provider Cre... continue reading

Provider NameProvider TypeLicense StateLicense NumberNPISpecialtyAaron HighMDAlabamaMD.477021609154772Emergency MedicineAaron HighMDAlabamaFH36322661609154772Emergency MedicineAaron HighMDFloridaME 1658871609154772Emergency MedicineAaron HighMDMissouri20230446681609154772Emergency MedicineAaron HighMDOhio35.1495711609154772Emergency MedicineAaro... continue reading

Provider NameProvider TypeLicense StateLicense NumberNPISpecialtyEdmund VuDOArkansasE-144241811331820Family MedicineEdmund VuDOFlorida219181811331820Family MedicineEdmund VuDOIllinois36.1568281811331820Family MedicineEdmund VuDOMinnesota2/22/20891811331820Family MedicineEdmund VuDOMissouri20230042891811331820Family MedicineEdmund VuDONebraska240... continue reading

Provider NameProvider TypeLicense StateLicense NumberNPISpecialtyIrene CheungNPIllinois2770011921336508753NP - FamilyJaclyn HarrisDOArizona108641073047601Internal MedicineJaclyn HarrisDOArizonaFH39276411073047601Internal MedicineJaclyn HarrisDOTexasS14081073047601Internal MedicineJacques BouchardMDIdahoM-147191073871844Family MedicineJacques Bou... continue reading

Provider NameProvider TypeLicense StateLicense NumberNPISpecialtyMacKenzie RotellaNPFloridaTPAN5331093268153NP - FamilyMacKenzie RotellaNPNevada8602851093268153NP - FamilyMacKenzie RotellaNPNew Jersey26NJ013182001093268153NP - FamilyManinder KaurNPArizona2609421134634678NP - FamilyManinder KaurNPColoradoC-APN.0101865-C-NP1134634678NP - FamilyMan... continue reading

Provider NameProvider TypeLicense StateLicense NumberNPISpecialtyRachel FruthNPAlaska2046821992788343NP - FamilyRachel FruthNPArizona2705111992788343NP - FamilyRachel FruthNPFloridaAPRN110216081992788343NP - FamilyRachel FruthNPMarylandAC0060121992788343NP - FamilyRachel FruthNPOhioAPRN.CNP.083921992788343NP - FamilyRachel FruthNPOregon100026451... continue reading