Managing My Account

  • How do I log into my account?

    We offer a variety of options to help you log into your account.  Options include traditional username and password, Google ID, or Apple ID.  Please follow the appropriate steps below based on your preferred login method. App Access the Hims or Hers app on your mobile device. Locate and tap the "Log in" button at the bottom of the screen. If yo... continue reading

  • How do I reset my password?

    To reset your password, please follow the steps outlined below: Access the log in button. App: locate it at the bottom of the home screen upon initial open. Website: you can find it in the top right corner of the home page. Find the option "Forgot your password?" below the empty text fields and click on it to proceed. Enter the email addre... continue reading

  • How do I update my contact information?

    App Access the Hims or Hers app on your mobile device. Log into your account.  Not sure how to do this? Take a look at this article: How do I log into my account? Once logged in, click on the "Account" button at the top right corner of the page. Look for the section with the heading, "Contact information". Your legal name, email, phon... continue reading

Subscriptions

  • Do I need a subscription?

    The need for a subscription depends on the type of product. Prescription Products For our prescription products, we understand the importance of ensuring that you have both the necessary medication and the chance to stay connected with your healthcare provider. That is why a subscription is required - to empower you with uninterrupted access to ... continue reading

  • How do I add or remove items on my subscription?

    App Access the Hims or Hers app on your mobile device. Log into your account. Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "Account" icon in the top right corner on the home page.  Select "Subscriptions".  Scroll to the subscription you would like to customize. Under the "Additional Options" ... continue reading

  • Can I change the date of my next order?

    Not quite ready for your next shipment? Low on supply and need your order to ship sooner?  We have you covered. App Access the Hims or Hers app on your mobile device. If prompted log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on ... continue reading

  • How do I cancel my subscription?

    If you wish to discontinue your subscription, please take action at least 48 hours before your next order date. Doing so will help to ensure that your subscription is canceled swiftly and properly.  You can always view the next process date of your subscription in your online account.   To cancel a subscription within your account follow the... continue reading

  • How do I reactivate my subscription?

    App Access the Hims or Hers app on your mobile device. Log into your account. Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select the subscription you would like to make changes to.  Tap the "Reactivation" button for the product you would like to... continue reading

Payment Information

  • How do I update my payment information?

    App Access the Hims or Hers app on your mobile device. Log into your account. How do I log into my account? Locate the account icon in the top right corner.  Scroll down until you see "Payment Method". You will see a brief overview of the current card information.  Tap to make changes. Enter the payment details and tap "Save Payment Metho... continue reading

  • What payment methods are accepted?

    Our processor, Stripe, Inc., accepts all major credit and debit cards. This includes Visa, Mastercard, American Express, Discover, JCB, and Diners Club.   If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Click the "Chat" bubble at the bottom left.Hours: 7 days a week, 5AM to 8PM Pacific Time continue reading

  • When will I be charged?

    To determine when a subscription will be charged navigate to your account by one of the following: App Access the Hims or Hers app on your mobile device. If prompted, log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Navigate to the "My Subscriptions" section on the home sc... continue reading

  • What happens if my payment is declined?

    If your payment is declined, we will send you an email notification with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after 24 hours. If you do not update your information within a certain timeframe, your next order will not be able to process in time and will... continue reading

  • What is your refund policy?

    You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. If your order has already been processed, you can review o... continue reading