Before joining your telehealth appointment, make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your call. In order to connect to your call while using a mobile device, please use the Hims & Hers app, Safari on iPhone, or Chrome on Android.
If you do experience technical issues, here are some troubleshooting tips:
- Your camera and/or microphone settings should be enabled during this call. You may need to check your phone and browser settings. If you are experiencing any trouble connecting to your appointment on a desktop or laptop, I suggest trying a different browser or device.
- If you are trying to access your appointment through the mobile app, please try to use a web browser instead. If using an iPhone - Safari browser If using an Android - Google Chrome browser.
- If you are still experiencing technical issues, you may need to reschedule your appointment at: https://www.hims.com/appointments or https://www.forhers.com/appointments. If there are not any available appointment slots, please check back daily to see when there is new availability.
- If there are no available appointment slots, please check back daily to see when there is new availability.
- Switch your browser to private/incognito mode first.
If you still experience issues, try a different browser or device or reach out to Customer Support here for assistance.
If you have any additional questions, please don't hesitate to let us know! We're here for you.
Live Chat: Click the "Chat" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time
Comments
Article is closed for comments.