App Troubleshooting

Encountering issues with an app can be an extremely frustrating experience. However, rest assured, we are here to provide assistance! Please take a moment to review the following quick tips, which may help you resolve any problems you may be facing with the app.

  1. Restart the Application:
    If you are experiencing problems, try quitting the application and reopening it. This simple step can often resolve minor glitches and restore normal functionality.
  2. Check for Internet Connection:
    Applications rely on an internet connection, so verify that you are connected to a stable network. A weak or intermittent connection can cause issues with the application's performance or prevent it from functioning correctly. Troubleshoot your internet connection if necessary.
  3. Restart Device:
    Rebooting the device is highly recommended. This action serves to refresh the operating system and clear any temporary data. Additionally, it can resolve potential software or hardware issues.
  4. Update the Application:
    Ensure that you have the latest version of the application installed. Developers regularly release updates to fix bugs and enhance performance. By keeping your application up to date, you can avoid compatibility issues and improve stability.
  5. Update the Software:
    Check for any recent software updates specific to your device and install them if available. Outdated software may not be compatible with certain app features, causing glitches or errors. Keeping your software up to date ensures a smoother app experiences.
  6. Switch to Website:
    Customers have the option to transition from our mobile applications to our web platforms. We provide websites tailored specifically for both our Hims and Hers products. These websites operate differently from our apps and experience fewer issues that are more likely to occur on app platforms.
  7. Report a Bug:
    If you think you have come across a bug in one of our apps, please don't hesitate to reach out to us. We truly value your feedback and would love your assistance in making our apps even more awesome. Simply shoot us a message and we will take it from there.


If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: Monday thru Friday, 9AM to 5PM Central Time.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

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