Pharmacy Information Booklet Ohio: XeCare Pharmacy

Pharmacy Information
XeCare Pharmacy

If you are experiencing a medical emergency, please contact your doctor or call 911 immediately. 

When calling the pharmacy, please have your prescription information nearby.  

Our pharmacy support team is available, toll free at (855) 918-4467. If you have any questions about your medication, you may call (855) 918-4467 and speak to a pharmacist any time Monday through Friday 8:00am to 6:00pm ET, and Saturdays and Sundays 9:00am to 2:00pm ET . If you have questions about the integrity of your prescription or its packaging has been compromised during shipment, please contact us at (855) 918-4467. Please note that under certain circumstances a prescription drug’s effectiveness or chemical integrity may be affected by exposure to extremes of heat, cold, or humidity. To determine if the integrity of your prescription is compromised, look for potential medication discoloration, disintegration, or odor.   If you have any questions about the integrity of your prescription or its packaging has been compromised during shipment, or questions about how to properly store your medication, please contact us at (855) 918-4467.

NOTE FOR COMPOUNDED PRESCRIPTIONS:  This prescription was compounded by the pharmacy. The major active ingredients in this drug are included on the prescription label and in the provided Patient Drug Information. If you have any questions about these ingredients, please contact your pharmacist at the  number listed above. 

Medication Disposal Information: 

We do not accept returned prescription medications or needles. 

Proper disposal of your medication is important. There is a risk that the drug or medication can be stolen, diverted, abused, misused, or accidentally ingested, which can pose a risk to the health and safety of the patient and other members of the patient’s household; children are particularly at risk of accidentally ingesting unused, unwanted, and expired medications that have not been properly, safely, and promptly disposed of; when drugs or medications are disposed of in the household trash or flushed down the drain, the drugs and medications can leak into the ecosystem, which can have a potentially adverse or harmful effect on the environment; and when drugs or medications are disposed of in the household trash without the drug or medication having been rendered deactivated, inaccessible, or otherwise, unpalatable, unusable, the drug or medication may be stolen by individuals seeking to divert, abuse, or misuse the drug or medication.

Some local law enforcement or pharmacies may have drug disposal kiosks or drug disposal programs you may use. To find your local drug disposal kiosks you may search on the Drug Enforcement Agency’s website.

Unless stated in your printed information, please follow these steps to properly dispose of your medication: Do not flush unused medications or pour down a sink or drain. Remove the drugs from their original containers and mix them with something undesirable, such as used coffee grounds, dirt, or cat litter. This makes the medicine less appealing to children and pets and unrecognizable to someone who might intentionally go through the trash looking for drugs. Put the mixture in something you can close (a resealable zipper storage bag, empty can, or other container) to prevent the drug from leaking or spilling out. Throw the container in the garbage. Scratch out all your personal information on the empty medicine packaging to protect your identity and privacy. Throw the packaging away. Don’t give your medicines to family or friends. A medicine that works for you could harm someone else.

For more information, please visit the FDA’s website at: https://www.fda.gov/consumers/consumer-updates/whereand-how-dispose-unused-medicines

State information 

If you are a patient in one of the following states, please read for state specific information: 

Illinois 

Illinois law requires the pharmacist to talk to you about any new or changed prescriptions. Education ensures safe and effective use of your medications, reducing the chances of a serious interaction.  If you receive prescriptions by mail, you may contact the pharmacist at the number provided on your order.  If the pharmacist fails to discuss any new or changed prescriptions with you, please contact the state regulatory authority: 

Department of Financial and Professional Regulation  
Division of Professional Regulation Complaint Intake Unit 
100 West Randolph Street, Suite 9-300 Chicago, IL 60601 
www.idfpr.com 
(312) 814-6910 

Maine

Complaints against our pharmacy may be filed with: 
Complaint Coordinator 
Office of Licensing and Registration 
35 State House Station Augusta, ME 04333 
207.624.8660 

Missouri

This pharmacy is licensed and regulated by the Missouri Board of Pharmacy

Missouri Board of Pharmacy
3605 Missouri Boulevard, Jefferson City, Missouri 65109
MissouriBOP@pr.mo.gov
573-751-0091

Contact the pharmacy about any delivery concerns including: Timeliness of delivery. Condition of the prescription drug upon delivery. Failure to receive the proper prescription drug product or device.

New York 

Please note that the retail price list of the 150 most commonly prescribed medications in New York is available at http://rx.nyhealth.gov/pdpw/ or via telephone at (844) 333-6693. 

Texas

Complaints concerning the practice of pharmacy may be filed with:

Texas State Board of Pharmacy 
at William P. Hobby Building 
333 Guadalupe Street, Suite 3-500 Austin, Texas 78701 
www.pharmacy.texas.gov
512.305.8000

Wisconsin 

Wisconsin law requires the pharmacist to consult with you about any new or changed prescriptions. You may contact the pharmacy about any prescription.

Contact the pharmacy about any delivery concerns including: Timeliness of delivery. Condition of the prescription drug upon delivery. Failure to receive the proper prescription drug product or device.

Any prescription which is damaged or lost due to delivery must be replaced by the pharmacy at no additional cost to the patient. If the timeliness of the replacement leads to an interruption in therapy, the dispensing pharmacy must take steps to reduce patient harm. If a pharmacist fails to consult or resolve your delivery concern, you may contact: 

Wisconsin Dept. of Safety and Professional Services 
Division of Legal Services and Compliance 
P.O. Box 7190 Madison, WI 53707-7190 
dsps@wisconsin.gov 
https://dsps.wi.gov (click on File A Complaint) 
(608) 266-2112  

Last Revised April 2025

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