Quick Tips

  • App Troubleshooting

    Encountering issues with an app can be an extremely frustrating experience. However, rest assured, we are here to provide assistance! Please take a moment to review the following quick tips, which may help you resolve any problems you may be facing with the app. Restart the Application: If you are experiencing problems, try quitting the applica... continue reading

  • Website Troubleshooting

    Encountering website issues can be extremely frustrating. But not to worry, we are here to help! Check out these quick tips below to assist in resolving any website-related problems. Check for Internet Connection:Ensure that your internet connection is stable. A weak or intermittent connection can cause website issues such as slow loading times... continue reading

  • Troubleshooting Login Issues

    So sorry to hear that you are having trouble logging into your account. But no worries, we are here to lend a hand! To get you logged back in as quickly as possible, here are a few quick troubleshooting steps: Double-check your login credentials to ensure they are entered correctly. It is crucial to verify that both your username and password... continue reading

  • Troubleshooting Connectivity Issues - Telehealth Appointment

    Before joining your Telehealth appointment, make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your visit. In order to connect to your visit while using a mobile device, please use the Hims & Hers app, Safari on iPhone, or Chrome on Android. If you do experience technical issues, here are some... continue reading