How do I reset my password?

1. Access the log in page.
   • App: Tap the "Log In" button at the bottom of the home screen.
   • Website: Click the "Log In" button in the top-right corner of the homepage.
2. Select "Forgot your password?".
3. Enter the email address associated with your account.
   • Email addresses are case-sensitive and should not contain any spaces before or after.
4. Select the "Reset password" button.
5. A Password Reset email containing a link to reset your password should appear in your inbox shortly after initiating the reset.
   • The email will be sent from Hims <hello@alerts.hims.com> or Hers <hello@alerts.forhers.com> with Subject line: Please reset your Hers password.
   • In the event that multiple password reset requests are submitted, be sure to use the link provided in the most recent email. Only the latest link will be active.
   • If you do not see an email in your inbox, please check your spam folder. If you encounter any difficulties at this stage, please notify us.
6. Follow directions outlined in the email. This will direct you to a form where you can enter a new password.
7. Fill in the designated fields with your new password and select the "Reset password" option.
   1. Passwords must be at least 8-10 characters in length.
   2. The password cannot be similar to or match any previous passwords.
8. Your new login credentials are now in effect. Login with your new credentials to access your account homepage.

Important Notes:

• Password Resets should be initiated from the website or app that matches your account (Hims/Hers).
• Hims & Hers services are only available within the United States. If you are currently outside the country, access to the app and your account may be temporarily unavailable until you are back in the U.S.
• After a period of time the password reset email will expire. If the link does not work, submit a new password reset request.
• Please be aware that we will never contact you directly to request your password. It is crucial to keep this information secure to prevent unauthorized access to your account.

Still experiencing issues logging in? Here's an article that can help:

• Troubleshooting Login Issues

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.