how do i change the date or cancel my next subscription order?
how do i change the date of my next order? Not quite ready for your next shipment? Or do you need your order to ship out a bit earlier? We're happy to offer a variety of options to help get things adjusted. *Please note that the following steps/options may not always be visible on mobile or in smaller windows. Open up the Hims or Hers web... continue reading
How do I add or remove items on my subscription?
How can I view my subscriptions? Head over to: Hims / Hers and log in to get started. These links should take you directly to the Subscriptions page on your account. If you are not already signed in, you will need to do so before following the links. Open up the Hims or Hers website and log into your account. Not sure how to log in? Take a loo... continue reading
how can i get a refill on my prescription?
You can check the next refill process date on the Subscriptions page of your account. Log in to your Hims or Hers account. Click on the "Account" button at the top right corner of the page. Click on "Subscriptions" You will see a page with all of your subscriptions. Scroll down to the one that you'd like to check to view your next order proce... continue reading
when is my next delivery?
Head over to the Hims or Hers website and log into your account. Select the "Account" button at the top right corner of the page. Select "Subscription" Select the subscription that you are inquiring about. Under "Next order date" will display the date on which your next order will be charged and begin processing. For more information, chec... continue reading
how do i reactivate my subscription?
Log into your Hims or Hers account. Not sure how to do this? Take a look at this article: "how do i log into my account?" Click on "Subscriptions". Click on the "Reactivate subscription" button for the product you would like to reactivate. This should prompt a small window to pop-up on your screen asking you to confirm this decision. Click... continue reading