For prescription orders, please be sure to check for any outstanding requests from the provider in the following places:
The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message.
- Not sure how to review messages? Check out the following article: How do I contact my healthcare provider?
Any action items on your account: upon logging into your account you will be prompted to complete any unfinished action items.
- You may have action items if you accidentally left before finishing your medical assessment or if you need to upload another photo.
- To learn more about an action item, check out the following article: What is the action item in my account?
- To review the status of a future order and/or to change the next refill date, check out the following article: Can I change the date of my next order?
- To check on the overall status of your order, please see: Where is my order?
If you have any additional questions, please don't hesitate to let us know! We're here for you.
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