Why has my order not processed yet?

For prescription orders, please be sure to check for any outstanding requests from the provider in the following places:

  • The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message.
  • Any action items on your account: upon logging into your account you will be prompted to complete any unfinished action items.
    • You may have action items if you accidentally left before finishing your medical assessment or if you need to upload another photo.
    • To learn more about an action item, check out the following article: What is the action item in my account?

Important Notes:

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

Was this article helpful?
88 out of 557 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.