Why has my order not processed yet?

For prescription orders, please be sure to check for any outstanding requests from the provider in the following places:

  • The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message.
  • Any action items on your account: upon logging into your account you will be prompted to complete any unfinished action items.
    • You may have action items if you accidentally left before finishing your medical assessment or if you need to upload another photo.
    • To learn more about an action item, check out the following article: What is the action item in my account?

Important Notes:


If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

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