Why is my order being returned to sender?

If your package is on its way back to the sender, it may be that the carrier was not able to deliver to the address we have on file. Please double check your shipping address on your Hims or Hers account. If you have multiple subscriptions, please check the address on each subscription.

For more information, see: How do I update my address?


If you have any additional questions, please don't hesitate to let us know! We're here for you.

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