Why is my order being returned to sender?

If your package is on its way back to the sender, it may be that the carrier was not able to deliver to the address we have on file. Please double check your shipping address on your Hims or Hers account. If you have multiple subscriptions, please check the address on each subscription.

For more information, see: How do I update my address?

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: Monday thru Friday, 9AM to 5PM Central Time.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

Was this article helpful?
75 out of 350 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.