Where is my order?

Order Processing

• Once your order has been processed by the pharmacy you will be sent an email containing a link to track your package. Tracking can also be viewed at anytime by logging into your account and reviewing "Orders" or "Order History" on the account menu.  
• Please know that extended shipping times and delays may occur due to global supply chain disruptions, inclement weather conditions, and delays from shipping carriers.
• It is important to note that once your package is transferred to the shipping carrier, Hims & Hers no longer has control over the delivery speed.
• For more details on shipping see our article on How does shipping work?

Where do I find the most up-to-date information? 

• Our systems are designed to mirror the location and processing times provided by the carriers. This is achieved by extracting the delivery information from your tracking number. It is important to note that the carrier will have the most current and accurate information regarding the whereabouts of your order once it has been shipped from our warehouses.
• The carrier information can be found under "Orders" or "Order History" on the account menu. Selecting the tracking number will take you to our systems tracking history and display the carrier (USPS, FedEx, DHL). 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.