Can I get a copy of my medical records or prescription?

The short answer is yes, you can request a copy of your medical records or prescription at any time. We recommend that you share any updates to your medical history, including any new medications, with your primary care provider.

To get started, please send an email to with "Medical Records Request" in the subject line. We will take it from there! 

Important Notes:

  • Our telemedicine platform at this time does not permit medical providers to complete, edit, or send any kind of forms, including paperwork for disability, work, or school. An alternative is to request this paperwork from your primary care provider instead.
  • We do not provide a physical copy of your prescription. We can send you a screenshot of any prescription you have received through the Hims & Hers platform, but this screenshot cannot be used to receive fills at a pharmacy.
  • If you would like to transfer your prescription to a different pharmacy, see the following article for more information: Can I transfer my prescription?


If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Chat" bubble at the bottom left.
Hours: Monday thru Friday, 9AM to 5PM Central Time.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

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