My treatment is not working, what should I do?

We understand how disappointing it must be that your treatment is not providing the results you had anticipated. Please know that we sincerely care about your well-being and are here to support you. In order to find the most beneficial solution for your situation, we kindly recommend reaching out to your medical provider. They possess the expertise and knowledge needed to guide you towards the next best steps.

• How do I contact my healthcare provider?

Important Notes: 

• If you are a Weight Loss customer and finding your current treatment not working, you can now request a medication adjustment.  
  • Can I adjust my weight loss medications?

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.