How do I request a refill for my prescription?

App

  1. Access the Hims or Hers app on your mobile device.
  2. If prompted log in to your account. 
  3. Locate the "My Subscriptions" section on the home page.  
  4. Select "Manage" on the subscription you would like to make changes to. 
  5. From here you will see when your "Next refill" is set to process along with options to "Refill now" or "Snooze".
  6. Tap the option that best suits your needs and then proceed with following the prompts.

Web

  1. You can navigate directly to the subscriptions page by using the following links: Hims or Hers 
  2. If prompted log in to your account. 
  3. Select "Manage" on the subscription you would like to make changes to. 
  4. From here you will see when your "Next refill" is set to process along with options to "Refill now" or "Snooze".
  5. Select the option that best suits your needs and then proceed with following the prompts.

Important Notes:

  • Depending on whether you have any refills remaining, you may be able to obtain a refill sooner. However, if you have exhausted all of your refills, please refer to the article below, which provides guidance on how to proceed with obtaining continued treatment.

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

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