• Do I need a prescription?

    Prescription Products Certain products available through Hims & Hers can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.  We make this process simple and convenient. Through Hims & Hers, you can access a network of medical prov... continue reading

  • Where can I find more information about my medication?

    Once a medication has been prescribed by a medical provider, you will receive in-depth information related to your treatment plan. This treatment plan will provide an overview of the medication, including a variety of details to help guide you through all aspects of your medication.  In addition to receiving a direct link from your provider, you... continue reading

  • My treatment is not working, what should I do?

    We understand how disappointing it must be that your treatment is not providing the results you had anticipated. Please know that we sincerely care about your well-being and are here to support you. In order to find the most beneficial solution for your situation, we kindly recommend reaching out to your medical provider. They possess the expert... continue reading

  • What should I do if I am experiencing side effects?

    Serious Side Effects If you find yourself in a potentially life-threatening situation, such as contemplating suicide, it is crucial to seek immediate help. You can contact emergency services by calling 911 or the Suicide and Crisis Lifeline at 988. Please note that Telehealth may not always be an appropriate method of care in certain situations... continue reading

  • How do I request a refill for my prescription?

    App Access the Hims or Hers app on your mobile device. If prompted log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select "Manage" on the subscription you would like to make changes to.  From here you will see when... continue reading

  • How do I renew my prescription?

    If you have received an email with a link for your follow-up visit... Click the link in your email to complete the renewal process. Keep in mind that a follow-up visit is a good time to request any adjustments to your prescription that you would like, such as the dosage or quantity of medication received. Once completed, a healthcare provider w... continue reading

  • Can I change the dosage on my medication?

    You have the option to request a change in the dosage of your medication, but know that this is only applicable to certain treatments.  Additionally, any potential adjustment to your prescription will be at the discretion of your medical provider, who will consider your health information before making a decision. To make this request, please le... continue reading

  • Can I transfer my prescription?

    How can I transfer my prescription to a local pharmacy? While we have chosen to work with specific pharmacies to facilitate a streamlined experience and make the process convenient for our customers, we understand that you may want to receive your treatments elsewhere. If you have an active subscription with us for a prescription treatment, we c... continue reading

  • Can I get a copy of my medical records or prescription?

    The short answer is yes, you can request a copy of your medical records or prescription at any time. We recommend that you share any updates to your medical history, including any new medications, with your primary care provider. To get started, please send an email to support@forhims.com with "Medical Records Request" in the subject line. We wi... continue reading

  • Will insurance cover my prescriptions?

    At this time, we are unable to accept insurance, health savings accounts (HSA), health reimbursement accounts (HRA), or flexible spending accounts (FSA). Each of these options has specific requirements that must be met for reimbursement.  If you are unsure about your eligibility for reimbursement, we strongly recommend consulting with a qualifi... continue reading

  • What is off-label drug use?

    When a healthcare provider prescribes medication for off-label use, this means that the provider is prescribing a drug in a way that is different than what is in the FDA approved labeling for the drug. When the FDA approves a drug, the approved labeling specifies, among other things, the diseases or conditions for which the drug has been approv... continue reading

  • How do I dispose of my medication?

    We understand that it can be frustrating when you have unused, unopened, or damaged prescription medication that you need to dispose of. Unfortunately, at the moment, we are unable to accept these medications back. However, we genuinely care about your health and want to provide you with the best guidance. If you no longer need your medication, ... continue reading

  • Why do my pills look different?

    Pharmacies get pills from different suppliers. To try to ensure that you get your prescription in a timely manner, a pharmacy will usually go with the supplier that has product in stock at the time it is needed. Depending on the supplier of your medication, pills may come in a different color, shape, or markings. So even though they may look di... continue reading