What is your refund policy?

We recognize that circumstances may change, and we want to assure you that you have the flexibility to cancel your subscription or modify your next refill date as needed. Any changes to your subscription need to be made or requested at least 48 hours before payment is processed for your next order.

You may make these adjustments at any time directly through your account. For step-by-step guides on how to make these changes, please refer to the following articles:

• Can I change the date of my next order?
• Can I change the dosage of my medication?
• How do I cancel my subscription?

You can also send us a request via the secure message portal in your account. Instructions on how to contact us can be found in the following article: 

• How do I contact my healthcare provider?

While we can’t guarantee a refund once the pharmacy has processed your order, we are here to support you through this process. If you have any questions or need help, please don’t hesitate to reach out to us at any time. Your well-being is our priority.

For more information on upcoming orders, billing, and subscription management:

• When will I be charged?
• Where is my order?
• Return Policy