Do you have more flexible payment options?

Flexible ways to pay with Klarna

We’ve partnered with Klarna to give you a better shopping experience. When you choose Klarna at checkout, you have the flexibility to choose a payment plan that works for you.

Pay over time

• Break up a larger purchase into smaller monthly payments. At checkout, choose your timeline and complete a quick application for an instant decision. You’ll receive your payment plan by email once your order ships. Learn more.
• Monthly financing through Klarna issued by WebBank.

How it works

• At checkout if your selected treatment plan is eligible, select Klarna as your payment method.  
• Pick the payment option that works best for you and complete your purchase
• Use the Klarna app to manage payments. Learn more.

Security

• Security comes as a standard with Klarna!
• Klarna provides built-in security for your money and data—with advanced fraud prevention and 24/7 support. Learn more.

Frequently asked questions

• Don’t see your question here? Check out Klarna’s full FAQ page. 
• You can reach Klarna anytime at https://www.klarna.com/us/customer-service or by downloading the Klarna app.

Who can use Klarna?

To be eligible to use the Klarna Shopping Service you must: Be a resident of the United States or its territories, be at least eighteen years old or of legal age in your state of residence, have a valid card/bank account, have full legal capacity to enter into a contract, accurately provide your true and correct personal details, and be able to receive security verification codes via text message.

Can I modify or reschedule my payment plan?

In some cases, you may be able to reschedule your payment. This can be done through the Klarna app or by contacting Klarna customer support. Options may depend on your payment plan and account status.

How do I check my Klarna payment schedule?

You can view your payment schedule anytime through the Klarna app or website. Your account shows orders, due dates, and amounts, so you can stay on top of your payments

What if I no longer want to continue my treatment? 

We're truly sorry to hear that you're considering canceling your subscription. We understand that this can be a difficult decision. To help you through the process, please refer to our step-by-step guide on How do I cancel my subscription? 

How do I report a return?

Please follow Klarna’s return instructions in order to receive support and get your payment paused. If you report a return, Klarna Buyer Protection promises to hold your payment for 21 days. These 21 days are to ensure that the store has enough time to process your return.

What if something goes wrong?

Klarna offers buyer protection to help you if you have a problem with a purchase.
 For more information visit the Buyer Protection Policy.

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.