1. Hims, Inc.
  2. My Account
  3. Payment Information

Payment Information

  • How do I update my payment information?

    App Access the Hims or Hers app on your mobile device. Log into your account. How do I log into my account? Locate the account icon in the top right corner.  Scroll down until you see "Payment Method". You will see a brief overview of the current card information.  Tap to make changes. Enter the payment details and tap "Save Payment Metho... continue reading

  • What payment methods are accepted?

    Our payment processors, Stripe and Adyen, provide a seamless and secure payment experience by accepting all major credit and debit cards. This comprehensive coverage includes widely recognized card networks such as Visa, Mastercard, American Express, and Discover. By partnering with these trusted payment gateways, we ensure that our customers ha... continue reading

  • Do you have more flexible payment options?

    Flexible ways to pay with KlarnaWe’ve partnered with Klarna to give you a better shopping experience. When you choose Klarna at checkout, you have the flexibility to choose a payment plan that works for you.Pay over time Break up a larger purchase into smaller monthly payments. At checkout, choose your timeline and complete a quick application ... continue reading

  • When will I be charged?

    To determine when a subscription will be charged navigate to your account by one of the following: App Access the Hims or Hers app on your mobile device. If prompted, log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Navigate to the "My Subscriptions" section on the home sc... continue reading

  • What happens if my payment is declined?

    If your payment is declined, we will promptly send you an email notification containing instructions on how to update your payment information. Additionally, we will make continued attempts to process the payment using the card on file for a period of time. In the event that the payment is unsuccessful during this time frame, your order may enc... continue reading

  • What is your refund policy?

    Any changes to your subscription need to be made or requested at least 48 hours before payment is processed for your next order. See links below for instructions on how to send a message via your account to request a refill or cadence change, or how to snooze or cancel your subscription on your own. How do I contact my healthcare provider? Can... continue reading