How do I update my payment information?

App

1. Access the Hims or Hers app on your mobile device.
2. Log into your account.
   • How do I log into my account?
3. Once logged in, click on the profile icon (👤) located in the top right corner of the page. 
4. Select "Payment Method."
   • You will see a preview of the current card information on file. 
5. Enter the payment details and tap "Save Payment Method".
   • You can confirm your update by checking the last 4 digits of your card number in the "Payment Method" section — it should match the card you entered.

Website

1. Open a web browser on your computer or mobile device.
2. Log into your Hims or Hers account.
   • Not sure how to do this? Take a look at this article: How do I log into my account?
3. Navigate to the "Profile" tab along the top menu. 
4. Scroll down until you see "Payment Method".
   • You will see a preview of the current card information on file. 
5. Click "Update payment method".
   • If there is no payment method on your account, the button will read, "Add payment method".
6. Enter the payment details and click "Submit".
   • You can confirm your update by checking the last 4 digits of your card number in the "Payment Method" section — it should match the card you entered.

Important Notes:

• If a payment fails, we'll attempt to process payment again within 24 hours of adding a new payment method.
  • If a debit card payment fails due to insufficient funds, you can update your payment method using the same card that is already on your account.
• Updating your payment method replaces your current one. We will charge the card most recently entered into our system.
• Apple Pay and Google Pay can't be re-selected when updating your payment method. You'll need to enter a credit or debit card instead.
• If you're using Klarna to pay over time, you can't switch between Klarna and a credit or debit card within your account. To change your payment method, you'll need to cancel your current subscription and sign up again with your preferred option.

If you have any additional questions, please don't hesitate to let us know! We're here for you.

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