How do I update my payment information?

App

  1. Access the Hims or Hers app on your mobile device.
  2. Log into your account.
  3. Locate the account icon in the top right corner. 
  4. Scroll down until you see "Payment Method".
    • You will see a brief overview of the current card information. 
  5. Tap to make changes.
  6. Enter the payment details and tap "Save Payment Method".
    • You can check that you have updated your information by reviewing the last 4 digits of your card number in the "Payment Method" section. The number you see should match the one on your card.

Web

  1. Head over to the Hims or Hers website and log into your account.
  2. Click on "Profile".
  3. Scroll down until you see "Payment Method".
  4. You will see a brief overview of the current card information and a button called "Update payment method".
    • If there is no payment method on your account, the button will read, "Add payment method" instead.
  5. Click on "Update payment method" to pull up the necessary text fields.
  6. Enter the payment details and click "Submit".
    • You can check that you have updated your information by reviewing the last 4 digits of your card number in the "Payment Method" section. The number you see should match the one on your card.

Important Notes:

  • If you receive notification about a failed payment, we will attempt to charge your card within 24 hours after you add a new payment method.
  • When you update your payment method, the information you enter will replace the current payment method. We will charge the card most recently entered into our system.
  • In the case of failed payments with debit cards (example: insufficient balance), you can update your payment method using the same card that is already on your account.

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

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