What is your refund policy?

written by Theresa

Updated March 13, 2025 23:02

Any changes to your subscription need to be made or requested at least 48 hours before your next order processing date. See links below for instructions on how to send a message via your account to request a refill or cadence change, or how to snooze or cancel your subscription on your own.

How do I contact my healthcare provider?
Can I change the dosage on my medication?
Can I change the date of my next order?
How do I cancel my subscription?

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.

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What is your refund policy?

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