• What is the "Action Item" in my account?

    An "Action Item" is a task that needs to be completed in order to proceed with any pending medications or prescriptions that you have previously tried or are currently trying to receive. How to check for an action item:  Log into your account.  Not sure how to log in? Take a look at this article: How do I log into my account?  Upon logging i... continue reading

  • What does "Outstanding Medical Visit" mean?

    If you see "Outstanding Medical Visit" on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we will send... continue reading

  • How do I cancel or reschedule my Telehealth appointment?

    Web Log in to your Hims or Hers account.  Not sure how to do this? Take a look at this article: How do I log into my account? Locate the "Appointments" section located along the top menu. All scheduled appointments for each treatment will be in view. Scroll to the treatment appointment that you would like to make changes to.    Options t... continue reading

  • Preparing for your Telehealth appointment

    Getting started Before you start your visit, please keep your surroundings in mind - your doctor may ask you to reschedule if you are in a distracting or unsafe environment.  Check your connection Make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your visit. We recommend using our app if you ... continue reading

  • How do I join my Telehealth appointment?

    Upon scheduling your appointment, you will be provided with a link via email that will enable you to access your appointment at the designated time. Additionally, an email notification will be sent to you one hour prior to your appointment, followed by another notification five minutes before, containing detailed instructions on how to access yo... continue reading

  • What if I am late for my Telehealth appointment?

    Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. How do I cancel or reschedule my Telehealth appointment?  Please note, your healthcare provider may be finishing up another visit when yo... continue reading

  • How do I contact my healthcare provider?

    Secure Messaging Portal If you need to review your provider's messages or ask any questions related to your treatment, you can do so by visiting the secure messaging portal in your Hims or Hers account. Common scenarios to reach out to your provider about: Have you started taking any new medications? Have you experienced any new allergies? Have... continue reading

  • How do I update my blood pressure?

    To ensure the accurate monitoring of your blood pressure, kindly contact your healthcare provider via our secure messaging portal and provide them with your latest blood pressure reading. How do I contact my health care provider?   If you have any additional questions, please don't hesitate to let us know! We're here for you.Email: Click the... continue reading