How do I cancel or reschedule my Telehealth appointment?

Web

1. Log in to your Hims or Hers account. 
   • Not sure how to do this? Take a look at this article: How do I log into my account?
2. Locate the "Appointments" section located along the top menu.
3. All scheduled appointments for each treatment will be in view.
4. Scroll to the treatment appointment that you would like to make changes to.   
5. Options to "Cancel" or "Reschedule" will be presented. 
6. Tap the option that best suits your needs and then proceed with following the prompts.
   

Alternatively you can navigate to either the calendar invite or the confirmation email from the original scheduled appointment. From there, you have the option to "cancel" or "reschedule" the visit - simply click on the option that works best for you.

If your health care provider’s availability is full, please send a message in your secure messaging portal so we can help you connect with a provider who is available.

• How do I contact my health care provider?

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.