Comprehensive Labs

After you purchase a lab plan, you can schedule your blood draw through the Hims & Hers app or website.  Access the Hims or Hers platform on your device. Log into your account.Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "Labs section". Click “Book my appointment". You’ll be able to choose a Que... continue reading

No walk-ins, unfortunately, for our Comprehensive Labs service. You will need to book an appointment through your Hims or Hers account. When you schedule, the lab order is sent electronically to Quest Diagnostics, so they know exactly what tests to run. If you show up without an appointment, Quest won’t have your info and won’t be able to draw y... continue reading

If you need to make same-day changes, our system locks the appointment window. When you're within 8 hours of your appointment, the app won’t let you reschedule or cancel. This is because Quest gets everything ready for your visit ahead of time. If something urgent comes up and you can’t make it, you’ll simply be marked as a no-show, but don’t wo... continue reading

If you happen to miss your appointment or simply forget, don’t stress! You can easily reschedule a new one. Just open the app and pick a new time slot for your lab test. Missing an appointment won’t affect your lab plan usage at all—your lab order stays open until your blood draw is done. There’s no fee or penalty for a no-show. That said, if po... continue reading

New York, New Jersey, and Rhode IslandIn a few states, regulations require the lab to bill the patient directly for their portion of the service.  This is due to state laws that prevent us from bundling the fees. We’ll provide you with a breakdown of these costs and what they cover. If you’re in New York, New Jersey, or Rhode Island, when you go... continue reading

Currently, we are unable to accept insurance due to specific requirements that must be met for reimbursement. However, we are delighted to offer our products at a substantially reduced cost, with discounts ranging from 50% to 80% off retail prices. This pricing structure allows our products to remain affordable and easily accessible to consumers... continue reading

You can expect to see initial results within a few days of your blood draw, and the complete set of results within about 7-21 days. Our system releases each result as soon as it’s ready, so you might see some results in the app in as little as 3-4 days. However, some tests take longer, so we consider the results “final” by three weeks after your... continue reading

A “sample error” means the lab couldn’t process your blood sample for one or more tests. It’s a technical hiccup—like the sample being too small, clotted, or a lab processing error. This doesn’t happen often (less than 1% of draws), but it can occur. If a sample error happens, we’ll need you to have another blood draw so we can get your results.... continue reading

Our providers take a close look at any lab results that fall outside the normal range or raise concerns. If a result is critical or particularly alarming, they’re alerted right away to review. Even when results are just a little off or seem normal, your provider still reviews your entire panel to get the full picture of your health. This way, y... continue reading

In many cases, yes! One of the benefits of our lab service is that it can connect you to relevant treatment pathways. In your lab report, you’ll see any recommended next steps, which could include Hims & Hers programs or general advice. If a program is listed, you can usually click through in the app to learn more or start that process. If you w... continue reading