How do I reactivate my subscription?

We're excited to help you get started again. The steps to reactivate depend on how long it's been since your subscription was paused or cancelled.

App

1. Access the Hims or Hers app on your mobile device.
2. Log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
3. Tap the "Care" icon  in the menu located at the bottom of your screen.
4. Locate the "Reactivate today" card. Tap "Start reactivation".
   • If auto-renew was previously turned off: your subscription and auto-renew will both resume automatically — no further steps needed.
5. Select the treatment you would like to reactivate.
6. Follow the prompts to finalize your reactivation.

Website

1. Log into your Hims or Hers account.
   • Not sure how to do this? Take a look at this article: How do I log into my account?
2. Click on the "Subscriptions" tab along the top menu.
3. Locate the "Reactivate today" card. Click "Start reactivation".
   • If auto-renew was previously turned off: your subscription and auto-renew will both resume automatically — no further steps needed.
4. Select the treatment you would like to reactivate.
5. Follow the prompts to finalize your reactivation.

Important Notes:

• If you're on a mental health medication: if it's been more than 90 days since your subscription was cancelled, you'll need to complete a brand new consultation before restarting treatment. 
• If you have a Weight Loss membership: reactivating typically requires a brand new consultation. If your first-month discount has expired, you may also be charged the standard rate instead of the promotional price.
• If your subscription includes prescribed medication and your prescription has expired: you may be asked a few additional questions before your subscription can resume. A healthcare professional will review your answers and reach out if they have any questions.

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.