Can I change the date of my next order?

Not quite ready for your next shipment? Low on supply and need your order to ship sooner?  We have you covered.  Please ensure to take necessary action to update your subscription at least 48 hours prior to your upcoming order date. Doing so will help to ensure that your subscription is updated swiftly and properly.

App

  1. Access the Hims or Hers app on your mobile device.
  2. If prompted log in to your account. 
  3. Locate the "My Subscriptions" section on the home page.  
  4. Select "Manage" on the subscription you would like to make changes to. 
  5. From here you will see when your "Next refill" is set to process along with options to "Refill now" or "Snooze".
    • Due to the nature of certain subscriptions, these options may not be available.  
  6. Tap the option that best suits your needs and then proceed with following the prompts.

Web

  1. Navigate to the Hims or Hers website.
  2. If prompted log in to your account. 
  3. Navigate to the "Subscriptions" tab along the top menu.
  4. Select "Manage" on the subscription you would like to make changes to. 
  5. From here you will see when your "Next refill" is set to process along with options to "Refill now" or "Snooze".
    • Due to the nature of certain subscriptions, these options may not be available. 
  6. Select the option that best suits your needs and then proceed with following the prompts.

Important Notes:

  • Changing the next order date will not cancel your subscription.
  • Need to Cancel? Head over to the following article: How do I cancel my subscription?
  • Due to the nature of certain subscriptions, the options to adjust dates may not be available.  If you are experiencing difficulties in modifying your subscription, please do not hesitate to contact us. We are more than happy to help you make the necessary adjustments.

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: Click the "Contact us" button at the top right. 
Hours: 7 days a week, 24 hours a day.

Was this article helpful?
36 out of 109 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.