How do I cancel my subscription?

If you wish to discontinue your subscription, please take action at least 48 hours before your next order date. Doing so will help to ensure that your subscription is canceled swiftly and properly.  You can always view the next process date of your subscription in your online account.  

To cancel a subscription within your account follow the outlined steps below. If you are unable to cancel an order, it may be because the order has already begun processing. Also know that completing a subscription cancellation does not cancel an order that is being processed or already shipped.

App

  1. Access the Hims or Hers app on your mobile device.
  2. Log into your account.
  3. Locate the "Account" icon in the top right corner on the home page. 
  4. Select "Subscriptions"
  5. Scroll to the subscription you would like to cancel.
  6. Under the "Additional Options" section tap "Edit Upcoming Orders".
  7. Under "Manage Subscription" section select "Add/Remove Items From Order".
  8. A pop-up will appear with a list of items.
  9. Unselect (no check-mark) the item you wish to cancel.
  10. Tap "Cancel Subscription".

Web

  1. Open up the Hims or Hers website and log into your account.
  2. Locate "Subscriptions" along the top menu. 
  3. Scroll to the subscription you would like to customize.
  4. Click the "Manage" button to get to the subscription details page.
  5. Under the "Get help" section you will see a few different options. Click on "Add or remove items".
  6. A pop-up will appear with a list of items
  7. Unselect (no check-mark) the item you wish to cancel.
  8. Click "Cancel Subscription".

Important Notes:

  • Have more than one subscription to cancel?  Simply click on the applicable link above and select the next subscription that you wish to cancel.  
  • Need to change the date of your next order? Head over to the following article: Can I change the date of my next order?

 

If you have any additional questions, please don't hesitate to let us know! We're here for you.

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