How do I add or remove items on my subscription?

This feature is available for select subscriptions that include multiple items in one kit. If you don't see this option on your subscription, it likely isn't available for your treatment type.

App

1. Access the Hims or Hers app on your mobile device.
2. Log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
3. Once logged in, click on the profile icon (👤) located in the top right corner of the page.
4. Select "Subscriptions". 
5. Scroll to the subscription you would like to customize.
6. Under the "Additional Options" section, tap "Edit Upcoming Orders".
7. Under "Manage Subscription" section select "Add/Remove Items From Order".
   • Due to the nature of certain subscriptions, these options may not be available. 
8. A pop-up will appear with a list of items.
   • To add or keep an item, make sure it is selected (has a check-mark).
   • To remove an item, deselect it (no check-mark).
9. Click "Save changes" when you are done and be sure to double-check your subscription!

Website

1. Open up the Hims or Hers website and log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
2. Locate "Subscriptions" along the top menu. 
3. Scroll to the subscription you would like to customize.
4. Click the "Manage" button to get to the subscription details page.
5. Under the "Get help" section you will see a few different options. Click on "Add or remove items".
   • Due to the nature of certain subscriptions, these options may not be available. 
6. A pop-up will appear with a list of items.
   • To add or keep an item, make sure it is selected (has a check-mark).
   • To remove an item, deselect it (no check-mark).
7. Click "Save changes" when you are done and be sure to double-check your subscription!

Important Notes:

• You can only add or remove items that were included when your subscription was originally set up.

• Want to add a prescription item that wasn't part of your original kit? You'll need to start a new subscription for that item instead.

• Looking to make changes to your medication? Check out the following articles for more details:
  • Can I change the dosage of my medication?
  • My treatment is not working, what should I do?
  • How do I contact my healthcare provider? 
• If your subscription doesn't offer this option and you're looking to make a change, don't hesitate to contact us — we're happy to help..

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.