Can I switch my subscription plan?

App

1. Access the Hims or Hers app on your mobile device.
2. If prompted log in to your account. 
   • Not sure how to do this? Take a look at the following article: How do I log into my account?
3. Locate the "Account" icon in the top right corner on the home page.
4. Select "Subscriptions".
5. Scroll to the weight loss subscription you would like to adjust.
6. Tap "Manage subscriptions".
7. Select "Switch Rx plan".
8. From here you will be able to review what plans options are available.
9. If no further information is needed, your plan will update to the new schedule.
10. In some cases, we may need to capture more health information.  Upon submitting, your request will be shared with your provider for review.  If approved, your subscription schedule will be updated.

Web

1. Navigate to the Hims or Hers website.
2. If prompted log in to your account. 
   • Not sure how to do this? Take a look at the following article: How do I log into my account?
3. Navigate to the "Subscriptions" tab along the top menu.
4. Locate the weight loss subscription that you would like to request an adjustment on. 
5. Tap "Manage subscriptions".
6. Select "Switch Rx plan".
7. From here you will be able to review what plans options are available.
8. If no further information is needed, your plan will update to the new schedule.
9. In some cases, we may need to capture more health information.  Upon submitting, your request will be shared with your provider for review.  If approved, your subscription schedule will be updated.

Important Notes: 

• Some subscriptions may not allow you to switch plans.  If you are experiencing difficulties in modifying your subscription, please do not hesitate to contact us. We are more than happy to help you make the necessary adjustments.

• Need to change the date of your next order? Head over to the following article: Can I change the date of my next order?

   

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.