how do i change the date or cancel my next subscription order?

how do i change the date of my next order?

Not quite ready for your next shipment? Or do you need your order to ship out a bit earlier? We're happy to offer a variety of options to help get things adjusted.  

*Please note that the following steps/options may not always be visible on mobile or in smaller windows.

1. Open up the Hims or Hers website and log into your account.
   • Not sure how to log in? Take a look at this article: "how do i log into my account?"
2. Select the "Account" button in the top right of the screen.
3. Select "Subscriptions".
4. Your subscription will have the following options:
   • "Get a refill" if you would like us to begin processing a refill immediately.
     • Once confirmed the changes to your next refill will be moved to the next day.
     • If the option is grayed out the subscription is not yet eligible for a refill.
   • "Change refill date" if you would like to change your next order date.
     • Get it sooner: bump up next refill to 1 week earlier.
     • Get it later: push back refills by 1, 2, 4, 8, or 12 weeks.  
     • Once confirmed your next refill will be adjusted.

how do i cancel my subscription? 

If you would like to cancel your subscription, please be sure to notify us at least 48 hours before your next order date. Refunds are not guaranteed in the event that an order begins processing before your request.

*Please note that the following steps/options may not always be visible on mobile or in smaller windows.

1. Open up the Hims or Hers website and log into your account.
   • Not sure how to log in? Take a look at this article: "how do i log into my account?"
2. Select the "Account" button in the top right of the screen.
3. Select "Subscriptions".
4. Select "Manage" on the subscription you would like to cancel. 
5. Select "Add/remove items from order". 
   • Depending on your state of residence, you may see "Cancel Subscription" option instead. 
6. Unselect the item that you no longer wish to receive.
7. Select "Save Changes".
8. Once confirmed your next order will be updated to reflect the changes made to your subscription.

If you have questions about your prescription treatment or simply aren't seeing the results you want, please message the medical team anytime through the secure messaging portal in your account!