How do I cancel my subscription?

If you wish to discontinue your subscription, please take action at least 48 hours before your next order date. This helps ensure your subscription is cancelled swiftly and properly. You can always view your subscription's next process date in your online account.

Are you currently on a weight loss membership? To cancel, see: How do I cancel my weight loss membership?

App

1. Access the Hims or Hers app on your mobile device.
2. Log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
3. Once logged in, tap on the profile icon (👤) located in the top right corner of the homepage.
4. Select "Subscriptions."
5. Below the subscription you wish to cancel, select "Additional Options > Manage Subscription."
6. Select "Discontinue plan > Cancel Subscription."
7. Follow the prompts to finalize your cancellation.

Website

1. Open up the Hims or Hers website and log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
2. Click the "Subscriptions" tab along the top menu.
3. Next to the subscription you would like to cancel, click "Manage."
4. Under the "Get help" section, click "Additional Options > Manage subscription."
5. Click "Discontinue plan > Cancel Subscription."
6. Follow the prompts to finalize your cancellation.

Important Notes:

• Cancelling your subscription does not cancel an order that is already processing or has shipped. 
  • If you're unable to cancel an order, it may be because that order has already begun processing.
• Testosterone customers: if you've had lab work ordered but haven't yet been prescribed a medication, please contact us so we can help you cancel. 
• Certain treatment types have auto-renewal set up, to turn off auto-renewal,  go to Subscriptions → Manage → Additional Options → Adjust my plan.
  • Your subscription will show as scheduled with auto-renew off, and you can turn it back on at any time before your next billing date. See How do I reactivate my subscription?
• Multiple subscriptions: repeat these steps for each subscription you'd like to cancel. 
• Need to change your next order date instead of cancelling? See Can I change the date of my next order?