How do I cancel my weight loss membership?

App

1. Access the Hims or Hers app on your mobile device.
2. Log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
3. Locate the "Account" icon in the top right corner on the home page.
4. Select "Subscriptions".
5. Scroll to the subscription you would like to customize.
6. Under "Manage subscription" section select "Stop auto-renew on my medication or membership".
7. Select which renewal you would like to edit.  
8. Proceed with following the prompts to finalize.

Web

1. Open up the Hims or Hers website and log into your account.
   • Not sure how to log in? Take a look at this article: How do I log into my account?
2. Locate "Subscriptions" along the top menu.
3. Scroll to the subscription you would like to customize.
4. Click the "Manage subscription" button to get to the subscription details page.
5. Under "Manage subscription" section select "Stop auto-renew on my medication or membership".
6. Select which renewal you would like to edit.  
7. Proceed with following the prompts to finalize.

Important Notes:

• If you choose to only cancel the medication, your membership will continue to stay active and be charged on a monthly basis.  For more information on what the weight loss membership entails head over to: What is a weight loss membership?

• Need to change the date of your next order? Head over to the following article: Can I change the date of my next order?

   

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Current and former subscribers: Log into your account and send us a message through the secure messaging portal.  

Not subscribed to a Hims or Hers plan but have a question: Click the "Contact us" button at the top right, and submit a question.