• how do i update my payment information?

    Head over to the Hims or Hers website and log into your account. Not sure how to do this? Take a look at this article: how do i log into my account? Click on "Profile" Scroll down until you see "Payment Method" You will see your card information and a button that says "Update payment method" If there is no payment method on your account, ... continue reading

  • when will i be charged?

    Login to your Hims or Hers account. Click on the "Account" button at the top right corner of the page. Under the "Subscriptions" tab, scroll down to the subscription that you'd like to check. Under "Next order date" will display the date on which your next order will be charged and begin processing.  Your billing cycle will depend on the subs... continue reading

  • what happens if my payment is declined?

    If your payment is declined, we'll send you an email notification with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after 24 hours. If you don't update your information within a certain timeframe, your next order will not be able to process in time and will co... continue reading

  • what payment methods do we accept?

    Our processor Stripe, Inc. accepts all major credit and debit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Click the "Chat" bubble at the bottom left.Hours: 7 days a week, 5AM to 8PM Pacific Time continue reading