Subscriptions
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Do I need a subscription?
The need for a subscription depends on the type of product. Prescription Products For our prescription products, we understand the importance of ensuring that you have both the necessary medication and the chance to stay connected with your healthcare provider. That is why a subscription is required - to empower you with uninterrupted access to ... continue reading
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How do I add or remove items on my subscription?
App Access the Hims or Hers app on your mobile device. Log into your account. Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "Account" icon in the top right corner on the home page. Select "Subscriptions". Scroll to the subscription you would like to customize. Under the "Additional Options" ... continue reading
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Can I change the date of my next order?
Not quite ready for your next shipment? Low on supply and need your order to ship sooner? We have you covered. Please ensure to take necessary action to update your subscription at least 48 hours prior to your upcoming order date. Doing so will help to ensure that your subscription is updated swiftly and properly. App Access the Hims or ... continue reading
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Can I switch my subscription plan?
Are you feeling like your weight loss subscription plan just isn’t quite fitting your needs? Good news! You can now easily request a change to your cadence right from your account. App Access the Hims or Hers app on your mobile device. If prompted log in to your account. Not sure how to do this? Take a look at the following article: How do I log... continue reading
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How do I cancel my subscription?
If you wish to discontinue your subscription, please take action at least 48 hours before your next order date. Doing so will help to ensure that your subscription is canceled swiftly and properly. You can always view the next process date of your subscription in your online account. To cancel a subscription within your account follow the ou... continue reading
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How do I cancel my weight loss membership?
App Access the Hims or Hers app on your mobile device. Log into your account.Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "Account" icon in the top right corner on the home page. Select "Subscriptions". Scroll to the subscription you would like to customize. Under "Manage subscription" secti... continue reading
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How do I reactivate my subscription?
App Access the Hims or Hers app on your mobile device. Log into your account. Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "My Subscriptions" section on the home page. Select the subscription you would like to make changes to. Tap the "Reactivation" button for the product you would like to... continue reading