my prescription

What causes hair loss? Male pattern baldness, or androgenic alopecia, is the most common form of hair loss and it is typically an inherited condition. As the condition progresses the natural hair growth cycle begins to weaken and your hair follicles begin to shrink causing your hair to become shorter and finer. The exact cause for this type of h... continue reading

If a follow-up visit link has been emailed to already, click the link in your email, in most cases you would need to wait for your provider to respond to continue. If you have received an email with a link for your follow-up visit... Click the link in your email to complete this process. Keep in mind that a follow-up visit is a good time to req... continue reading

An "Action Item" is a task that you would need to complete in order to proceed with any pending medications or prescriptions that you have previously tried or are trying to recieve. Head over to the Hims or Hers website and log into your account. Hims account: once logged in, click on the menu icon at the top right corner of the page (three ... continue reading

You can request to increase the dosage of your medication at any time, such as during a renewal visit, but only for certain treatments. Keep in mind as well that any potential change to your prescription is at the discretion of your medical provider based on your health information. To make this request, please let the provider know via the secu... continue reading

How can I transfer my prescription to a local pharmacy? While we have chosen to work with specific pharmacies to offer our products at low prices and make the process convenient for our customers, we understand that you may want to receive your treatments elsewhere. If you have an active subscription with us for a prescription treatment, we can... continue reading

While we don't provide a physical copy of your prescription, if you would like to have your prescription sent to a different pharmacy we can definitely help! You can also request a copy of your medical records which includes a screenshot of any prescription you've received on this platform - however, this screenshot cannot be used to receive fil... continue reading

The short answer is yes, you can request a copy of your medical records or prescription at any time. We recommend that you share any updates to your medical history, including any new medications, with your primary care provider. To get started, please let us know via our secure messaging portal in your Hims or Hers account! See our article "how... continue reading

We currently do not accept prescription medication returned to us–regardless of them being unused, unopened or damaged in any event. Because of this we recommend following FDA guidelines on how to properly dispose of medications.  Please follow this link to the Food & Drug Administration (FDA)'s website to watch a short video on how to do this. ... continue reading

Getting started Before you start your call, please keep your surroundings in mind - your doctor may ask you to reschedule if you are in a distracting or unsafe environment.  Checking your connection Make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your call. We recommend using our app if you... continue reading

To update your blood pressure, please reach out to your healthcare provider with your blood pressure reading through our secure messaging portal. You can access the messaging portal by logging in to your account at hims.com or forhers.com.     continue reading

ramp-up methodIt can take some time for skin to adjust to prescription skincare treatment containing tretinoin. Your provider may recommend using the treatment 2-3 nights a week for the first two weeks, then increasing the frequency of use during the following weeks as your skin adjusts. Always use prescription treatment as directed by your heal... continue reading