My Account

We offer a variety of ways to log into your account, including your email and password, Google ID, or Apple ID. Follow the appropriate steps below based on your preferred method.Don't have an account yet? Select "Create an Account" on your login screen to get started.Don't have the app yet? Download the app that matches your account. Hims App: ... continue reading

Access the log in page. App: Tap the "Log In" button at the bottom of the home screen. Website: Click the "Log In" button in the top-right corner of the homepage. Select "Forgot your password?". Enter the email address associated with your account.Email addresses are case-sensitive and should not contain any spaces before or after. Selec... continue reading

You can update your phone number and email address directly in your profile account page on our website or app.Don't have an account yet? Select "Create an Account" on your login screen to get started.Don't have the app yet? Download the app that matches your account. Hims App: App Store | Google Play Hers App: App Store | Google Play  App ... continue reading

The need for a subscription depends on the type of product. Prescription ProductsFor our prescription products, we understand the importance of ensuring that you have both the necessary medication and the chance to stay connected with your healthcare provider. That is why a subscription is required - to empower you with uninterrupted access to t... continue reading

This feature is available for select subscriptions that include multiple items in one kit. If you don't see this option on your subscription, it likely isn't available for your treatment type. App Access the Hims or Hers app on your mobile device. Log into your account.Not sure how to log in? Take a look at this article: How do I log into my acc... continue reading

Not quite ready for your next shipment? Low on supply and need your order to ship sooner?  We have you covered.  Please ensure to take necessary action to update your subscription at least 48 hours prior to your upcoming order date. Doing so will help to ensure that your subscription is updated swiftly and properly. Don't have the app yet? Down... continue reading

Are you feeling like your weight loss subscription plan just isn’t quite fitting your needs? Good news! You can now easily request a change to your cadence right from your account.  Don't have the app yet? Download the app that matches your account. Hims App: App Store | Google Play Hers App: App Store | Google Play   App Access the Hims ... continue reading

If you wish to discontinue your subscription, please take action at least 48 hours before your next order date. This helps ensure your subscription is cancelled swiftly and properly. You can always view your subscription's next process date in your online account. Are you currently on a weight loss membership? To cancel, see: How do I cancel my... continue reading

If you wish to discontinue your weight loss membership and/or medication, action can be taken at any time. Follow the steps below to manage your weight loss membership. App Access the Hims or Hers app on your mobile device. Log into your account.Not sure how to log in? Take a look at this article: How do I log into my account? Once logged in, ... continue reading

App Access the Hims or Hers app on your mobile device. Log into your account.How do I log into my account? Once logged in, click on the profile icon (👤) located in the top right corner of the page.  Select "Payment Method."You will see a preview of the current card information on file.  Enter the payment details and tap "Save Payment Method".Y... continue reading

Our payment processors, Stripe and Adyen, provide a seamless and secure payment experience by accepting all major credit and debit cards. This comprehensive coverage includes widely recognized card networks such as Visa, Mastercard, American Express, and Discover. By partnering with these trusted payment gateways, we ensure that our customers ha... continue reading

Flexible ways to pay with KlarnaWe’ve partnered with Klarna to give you a better shopping experience. When you choose Klarna at checkout, you have the flexibility to choose a payment plan that works for you.Pay over time Break up a larger purchase into smaller monthly payments. At checkout, choose your timeline and complete a quick application ... continue reading

To determine when a subscription will be charged navigate to your account by one of the following: App Access the Hims or Hers app on your mobile device. If prompted, log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Navigate to the "My Subscriptions" section on the home sc... continue reading

If your payment is declined, we will promptly send you an email notification containing instructions on how to update your payment information. Additionally, we will make continued attempts to process the payment using the card on file for a period of time. In the event that the payment is unsuccessful during this time frame, your order may enc... continue reading

We recognize that circumstances may change, and we want to assure you that you have the flexibility to cancel your subscription or modify your next refill date as needed. Any changes to your subscription need to be made or requested at least 48 hours before payment is processed for your next order. You may make these adjustments at any time dir... continue reading