My Account

We offer a variety of options to help you log into your account.  Options include traditional username and password, Google ID, or Apple ID.  Please follow the appropriate steps below based on your preferred login method. App Access the Hims or Hers app on your mobile device. Locate and tap the "Log in" button at the bottom of the screen. If yo... continue reading

To reset your password, please follow the steps outlined below: Access the log in button. App: locate it at the bottom of the home screen upon initial open. Website: you can find it in the top right corner of the home page. Find the option "Forgot your password?" below the empty text fields and click on it to proceed. Enter the email addre... continue reading

App Access the Hims or Hers app on your mobile device. Log into your account.  Not sure how to do this? Take a look at this article: How do I log into my account? Once logged in, click on the "Account" button at the top right corner of the page. Look for the section with the heading, "Contact information". Your legal name, email, phon... continue reading

The need for a subscription depends on the type of product. Prescription Products For our prescription products, we understand the importance of ensuring that you have both the necessary medication and the chance to stay connected with your healthcare provider. That is why a subscription is required - to empower you with uninterrupted access to ... continue reading

App Access the Hims or Hers app on your mobile device. Log into your account. Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "Account" icon in the top right corner on the home page.  Select "Subscriptions".  Scroll to the subscription you would like to customize. Under the "Additional Options" ... continue reading

Not quite ready for your next shipment? Low on supply and need your order to ship sooner?  We have you covered.  Please ensure to take necessary action to update your subscription at least 48 hours prior to your upcoming order date. Doing so will help to ensure that your subscription is updated swiftly and properly. App Access the Hims or ... continue reading

If you wish to discontinue your subscription, please take action at least 48 hours before your next order date. Doing so will help to ensure that your subscription is canceled swiftly and properly.  You can always view the next process date of your subscription in your online account.   To cancel a subscription within your account follow the... continue reading

App Access the Hims or Hers app on your mobile device. Log into your account. Not sure how to log in? Take a look at this article: How do I log into my account? Locate the "My Subscriptions" section on the home page.   Select the subscription you would like to make changes to.  Tap the "Reactivation" button for the product you would like to... continue reading

App Access the Hims or Hers app on your mobile device. Log into your account. How do I log into my account? Locate the account icon in the top right corner.  Scroll down until you see "Payment Method". You will see a brief overview of the current card information.  Tap to make changes. Enter the payment details and tap "Save Payment Metho... continue reading

Our processor, Stripe, Inc., accepts all major credit and debit cards. This includes Visa, Mastercard, American Express, Discover, JCB, and Diners Club.   If you have any additional questions, please don't hesitate to let us know! We're here for you.Email: Click the "Contact us" button at the top right. Hours: 7 days a week, 24 hours a day. continue reading

To determine when a subscription will be charged navigate to your account by one of the following: App Access the Hims or Hers app on your mobile device. If prompted, log in to your account.  Not sure how to do this? Take a look at the following article: How do I log into my account? Navigate to the "My Subscriptions" section on the home sc... continue reading

If your payment is declined, we will promptly send you an email notification containing instructions on how to update your payment information. Additionally, we will make continued attempts to process the payment using the card on file for a period of time. In the event that the payment is unsuccessful during this time frame, your order may enc... continue reading

You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. If your order has already been processed, you can review o... continue reading